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Privacy Policy

1. Introduction

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We respect your privacy and are committed to protecting any personal information you share with us. This privacy policy explains how we collect, use, and protect your data when you sell gold or other valuables to us in person.

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2. Information We Collect

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We collect minimal personal information. The only personal data we may record is:

  • Your name

  • Telephone number

  • Email address

We do not collect addresses, dates of birth, payment details, or identification documents.

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3. How We Use Your Information

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Your name, email address and phone number is collected solely for:

  • Communication purposes

We do not use your information for marketing or promotional activities.

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4. Cash Transactions

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All purchases are completed in person and paid in cash. We do not process electronic payments or store any financial information.

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5. Data Storage and Security

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Any recorded information is:

  • Kept securely

  • Accessed only by us

  • Stored only for as long as necessary for record-keeping purposes

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

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6. Sharing Your Information

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We do not sell, trade, or share your personal data with third parties, except where required by law.

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7. Your Rights

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You have the right to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, where legally permitted

Requests can be made in person at the time of transaction.

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8. Changes to This Policy

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This privacy policy may be updated from time to time. Any changes will be made available upon request.

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9. Contact

 

If you have any questions about this privacy policy or how your information is handled, please ask us directly at the time of your visit.

Image by Katie Harp
"Exceptional service from start to finish. The staff were friendly, the appraisal was quick, and the payment was instant. If you’re selling gold, these are the people to see.”

- Sue from Hampshire

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